Privacy Policy
This privacy policy outlines how Trino Casino collects, uses, stores, and protects your personal information when you access and use our online gaming platform. We are committed to safeguarding your privacy and ensuring that your personal data is handled in accordance with applicable data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. By using Trino Casino services, you acknowledge that you have read and understood this casino privacy policy.
Information We Collect
Trino Casino collects various types of personal information to provide you with our gaming services, ensure platform security, and comply with legal obligations. The data we gather falls into several categories depending on how you interact with our platform.
When you register an account with Trino Casino, we collect personal identification details including your full name, date of birth, residential address, email address, and telephone number. This information is essential for account creation, identity verification, and compliance with age restriction requirements. We also collect financial information such as payment card details, bank account information, and transaction history to process deposits, withdrawals, and maintain accurate records of your gaming activity.
Technical data is automatically collected when you access our platform, including your IP address, browser type and version, device information, operating system, time zone settings, and geographical location. We use cookies and similar tracking technologies to gather information about your browsing patterns, game preferences, and platform usage statistics. Trino Casino also maintains records of your gameplay history, including games played, stakes placed, winnings, losses, and account balances.
For responsible gambling purposes, we may collect information about your gaming behaviour patterns, deposit limits, self-exclusion requests, and any communication you have with our customer support team regarding gambling-related concerns. Additionally, we collect documentation submitted for verification purposes, such as copies of identification documents, proof of address, and payment method verification.
How We Use Your Information
The personal data collected by Trino Casino is processed for specific, legitimate purposes that are essential to operating our gaming platform and maintaining a safe, secure environment for all users. We rely on several legal bases for processing your information, including contractual necessity, legal obligations, and legitimate interests.
Your personal information is used primarily to provide and manage your gaming account, process financial transactions, verify your identity and age, and deliver the gaming services you have requested. We process your data to comply with legal and regulatory requirements, including anti-money laundering regulations, taxation obligations, and licensing conditions imposed by gambling authorities.
Trino Casino uses your information to detect and prevent fraud, money laundering, underage gambling, and other illegal activities. We monitor account activity and gaming patterns to identify suspicious behaviour and maintain the integrity of our platform. Your data helps us implement responsible gambling measures, including setting deposit limits, identifying problematic gambling patterns, and enforcing self-exclusion requests.
We process your information to communicate with you regarding your account, respond to enquiries, send important service updates, and provide customer support. Technical data is used to improve platform performance, diagnose technical issues, enhance user experience, and develop new features and gaming content. Marketing communications are only sent where you have provided consent or where we have a legitimate interest, and you maintain the right to opt out at any time.
Your gameplay data is analysed to understand user preferences, personalise your gaming experience, and ensure fair play across our platform. We also use aggregated, anonymised data for statistical analysis, business intelligence, and compliance reporting purposes.
Data Sharing and Disclosure
Trino Casino implements strict controls regarding the sharing and disclosure of your personal information. We do not sell your personal data to third parties for marketing purposes. However, certain circumstances require us to share your information with selected third parties to operate our services effectively and meet legal obligations.
We share personal data with payment service providers and financial institutions to process deposits, withdrawals, and verify payment methods. These third parties are bound by strict confidentiality obligations and process your data solely for the purposes of facilitating financial transactions. Gaming software providers and platform technology partners receive limited technical data necessary to deliver gaming content and maintain platform functionality.
Regulatory authorities and licensing bodies receive information as required under gambling legislation and licensing conditions. This includes the UK Gambling Commission and other relevant supervisory authorities who may request access to your data during compliance audits or investigations. Law enforcement agencies and government bodies may receive your personal information where we are legally obliged to disclose it, such as in response to court orders, legal proceedings, or investigations into suspected criminal activity.
Third-party service providers who support our operations, including customer verification services, identity authentication platforms, fraud prevention agencies, and responsible gambling support organisations, receive necessary personal data under strict data processing agreements. These agreements ensure that third parties process your information only as instructed and maintain appropriate security measures.
In the event of a business transfer, merger, acquisition, or sale of assets, your personal data may be transferred to the acquiring entity, subject to the same privacy protections outlined in this Trino Casino privacy policy. We will notify you of any such change in ownership or control of your personal information.
Data Security and Retention
Protecting your personal information is a fundamental priority for Trino Casino. We implement comprehensive technical and organisational security measures designed to prevent unauthorised access, disclosure, alteration, or destruction of your personal data.
All data transmitted between your device and our servers is encrypted using industry-standard SSL/TLS protocols. Personal information stored on our systems is protected through encryption, secure access controls, and regular security assessments. We maintain firewalls, intrusion detection systems, and malware protection to safeguard our infrastructure against cyber threats. Access to personal data is restricted to authorised personnel who require the information to perform their job functions, and all staff members undergo privacy and security training.
Trino Casino retains your personal information only for as long as necessary to fulfil the purposes outlined in this privacy policy and comply with legal obligations. The specific retention periods vary depending on the type of data and applicable regulatory requirements.
| Data Type | Retention Period | Legal Basis |
|---|---|---|
| Account registration details | Duration of account plus 7 years | Regulatory compliance |
| Financial transaction records | 7 years from transaction date | Anti-money laundering regulations |
| Gameplay history | 7 years from last activity | Gambling Commission requirements |
| Identity verification documents | 7 years from account closure | Know Your Customer obligations |
| Marketing consent records | Until consent withdrawn plus 3 years | Data protection compliance |
| Customer support communications | 3 years from last contact | Legitimate business interests |
| Technical logs and cookies | 12 months from collection | Security and functionality |
Following the applicable retention period, personal data is securely deleted or anonymised in accordance with data protection principles. You may request earlier deletion of certain data types, subject to our legal obligations to retain information for regulatory purposes.
Your Privacy Rights
Under UK data protection legislation, you possess specific rights regarding your personal information held by Trino Casino. We are committed to facilitating the exercise of these rights, subject to certain legal limitations and exemptions.
You have the right to access your personal data and receive confirmation of what information we hold about you, the purposes for which it is processed, and the categories of recipients with whom it may be shared. You can request a copy of your personal data in a commonly used electronic format. The right to rectification allows you to request correction of inaccurate or incomplete personal information held in your account.
You may exercise the right to erasure, also known as the right to be forgotten, requesting deletion of your personal data where there is no compelling reason for its continued processing. However, this right is subject to our legal obligations to retain certain information for regulatory compliance, particularly records required under gambling licensing conditions and anti-money laundering regulations.
The right to restrict processing enables you to limit how we use your personal data in specific circumstances, such as while we verify the accuracy of information you have contested. You have the right to object to processing based on legitimate interests, including objecting to direct marketing communications at any time without providing justification.
Data portability rights allow you to receive personal data you have provided to Trino Casino in a structured, commonly used, machine-readable format and transmit this data to another service provider where technically feasible. You maintain the right to withdraw consent where processing is based on your consent, without affecting the lawfulness of processing conducted prior to withdrawal.
To exercise any of these rights, contact our Data Protection Officer using the details provided on our website. We will respond to requests within one month, though this period may be extended by two additional months for complex requests. If you are dissatisfied with how we handle your personal information, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection matters.
Trino Casino reviews and updates this privacy policy periodically to reflect changes in our practices, legal requirements, or operational needs. Material changes will be communicated through our website and, where appropriate, via email to registered users. The current version of this privacy policy is always available on our platform, with the date of last revision clearly indicated.